YOUR TIME IS VALUED
We want you to have the best possible massage, this includes time to talk about how you are feeling. Please arrive 5-10 minutes before your session. Arriving early gives us a chance to talk about your individual needs before the session and allows us to give you your full time on the table. So a 60 minute massage is 60 minutes not 50. As an example a 60 Minute Massage Therapy Session is approximately 1 hour 15 minutes @ $80.
FORMS OF PAYMENT
We accept Cash, as well as all major Credit Cards including HSA/FLEX. Personal Checks are not accepted.
WHAT WILL MY FIRST SESSION BE LIKE?
First sessions can be nerve racking if you have never had a professional massage before. The general process of a session includes completion of a client intake form. This lets the therapist know what medications you may be taking and what your reason and goal is for the session. Your therapist will go over your form with you to discuss your session in detail and put a treatment plan together.
Depending on the type of service you schedule you will either remain fully clothed or be asked to disrobe to your comfort level once the therapist has left the room.
Sessions where you disrobe you will wait for the therapist to leave the room, then you may disrobe and get under the sheets. Your therapist will knock before re-entering the treatment room. You will be draped with sheets and a blanket the entire session. Only the areas we are working are uncovered at any time and at no time is private areas exposed or worked on.
At any time you are encouraged to let the therapist know if the room is too cold/hot, if you prefer a different type of music, if the pressure or technique the therapist is applying needs to be adjusted or for any reason you want to end the session just let your therapist know. This ensures you get the best massage session possible.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. Our time is just as valuable as yours, so as a courtesy we send out reminder emails and text well in advance. If you are unable to give us 24 hours advance notice contact us as soon as possible. You may be charged the full amount of your appointment or loss of program session, certificates or vouchers.
No-shows - Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show” and will be charged in full for their “missed” appointment.
Late Arrival Policy - We do not double book our sessions. The time you schedule is set aside specifically for you. Therefore you must inform us immediately that you are running behind. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible to pay for the full session that was scheduled.
Packages - All packages are good for 1 year. Can not be combined with any other offer or discount. Cancellation policy applies and you may lose scheduled session if you no show or cancel less than 24 hour notice.
Refunds - Any refunds on Gift Certificates and packages will be calculated at full session price and used sessions will be subtracted from there, leaving the refund balance if any. Refunds may take two weeks to be received and will be refunded only to the original purchaser per original purchasers request.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
All intake forms, medical notes, authorization forms and conversations with Luminosity Massage and it's therapists are held in strict confidentiality within the guidelines of Utah State Law and only provided with client's written consent.
GRATUITIES NOT NECESSARY,
Tipping is in no way expected. I consider the massage I provide to be an important part of your wellness care. I do appreciate your generosity and am happy you liked the service I provide. However, I would prefer you save your tip to use towards your next session or drop it in our charity funds collection box! In lieu of money you can also show gratitude in other ways such as leaving us a review, LIKE and share our posts on FaceBook, as well as referring people you know to us!
SEXUAL MISCONDUCT POLICY
Luminosity Massage is a professional place of business. Any sexual remarks, derogatory terms, advances, jokes, innuendos, illicit conduct and gestures will result in immediate termination of the session, client will be held liable for cost of session and charges may be filed with the local police.
RIGHT TO REFUSE SERVICE
Luminosity Massage and it's therapists have the right to refuse services at any time.